Shipping Policy for Metro Auto Salvage

At Metro Auto Salvage, we strive to deliver quality recycled auto parts promptly and securely. This Shipping Policy outlines how we handle shipping, what you should expect, and how we address issues with delivery.

1. Shipping Methods & Carriers

• We ship orders via trusted carriers such as UPS, FedEx, and regional freight partners.

• For heavy or large items (e.g., engines, transmissions, axle assemblies), we may ship via freight carrier with curbside delivery.

• Shipping options (standard, expedited) will be presented at checkout where available.

2. Shipping Timeline

• Orders received by 11:00 AM CST on business days will generally be processed that same day (pending part availability and payment clearance).

• Standard shipping: 2-5 business days for most regions in the continental U.S.

• Expedited shipping: 1-2 business days (additional fee applies).

• Large freight shipments: pickups arranged within 1-3 business days of order confirmation, with delivery depending on distance and carrier schedules.

3. Shipping Costs

• Shipping costs are calculated at checkout based on part weight/size, destination, and selected shipping method.

• Freight shipments may incur additional charges (e.g., lift-gate service, residential delivery, inside delivery). If applicable, you will be notified prior to shipping.

• Customers are responsible for shipping costs unless otherwise noted.

4. Tracking & Delivery

• Once your order ships, you will receive a shipment confirmation email with carrier details and a tracking number.

• For freight deliveries, you will receive an estimated delivery window and contact information for the carrier.

• Please inspect all shipments at the time of delivery. If you notice visible damage to the packaging, please note it on the carrier’s delivery receipt and photograph the damage.

5. Shipping Delays & Customer Responsibilities

• While we make every effort to meet the shipping timelines above, delays may occur due to carrier issues, weather, or volume surges.

• You are responsible for providing correct shipping information. If a package is returned to us due to an incorrect address, you will be responsible for re-shipping costs.

6. Damage In Transit or Missing Items

• If you receive a part that is damaged in transit, please contact our Customer Service team within 24 hours of delivery with photos of the damage and packaging.

• We will work with the carrier and arrange a replacement or credit as appropriate.

• For missing items, contact us as soon as possible with your order details so we can investigate.

7. Freight Specific Terms

• For items shipped freight, you must inspect the shipment before the driver leaves the delivery site.

• If you accept the shipment without noting damage or shortage on the delivery receipt, our ability to file claims with the carrier may be impaired.

• Lift-gate, residential delivery, inside delivery, and other surcharges must be identified prior to shipment and paid by the customer unless otherwise agreed.

8. Returns & Exchanges Related to Shipping

• If your order is returned to us due to shipping refusal, unclaimed packages, or failed delivery attempts due to incorrect information, original and return shipping fees will be deducted from any refund or credit.

• If the part is being returned under our Returns Policy (e.g., incorrect or defective part), return shipping will be covered only if responsibility lies with Metro Auto Salvage.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact our Customer Service team.